Cancellation & Refund Policy

Last Updated: 19 October 2026

At Rent A Tree (https://rentontree.in/), we aim to provide customers with a transparent and reliable tree rental experience. This Cancellation & Refund Policy explains the terms and conditions applicable to cancellations, refunds, and payment-related issues for bookings made through our website.

By placing an order or booking a tree rental service, you agree to the terms outlined below.

1. Customer Cancellations

Customers may request cancellation of their booking within  72 Hr of the booking date, provided that the tree has not yet been allocated to their booking.

• Cancellation requests must be submitted through our official contact channels.
• Approved cancellations will be refunded after deducting applicable payment gateway charges, where applicable and permitted.
• Once a tree has been allocated to a customer, the booking becomes non-refundable.
• Cancellation requests received after the permitted period or after tree allocation will not qualify for a refund.

Customers are encouraged to contact us as soon as possible if they wish to cancel their booking.

2. Cancellation by Rent A Tree

Rent A Tree reserves the right to cancel a booking in exceptional circumstances, including but not limited to:

• Unavailability of the selected tree.
• Farm-related issues or agricultural conditions affecting the allocated tree.
• Operational constraints that prevent us from fulfilling the booking.
• Other unforeseen circumstances that make the booked service unavailable.

If Rent A Tree cancels a confirmed booking, the customer will be offered one of the following options:

1. Full Refund: A refund of the amount paid for the cancelled booking.
2. Alternative Tree Allocation: Allocation of an alternative tree, subject to availability and the customer’s agreement.

If an alternative tree is not acceptable to the customer, the refund option will be available in accordance with this policy.

3. No Refund After Tree Allocation

Rent A Tree provides a seasonal agricultural experience that may involve tree allocation, farm preparation, maintenance, agricultural planning, and ongoing care.

Once a tree has been allocated to a customer’s booking or the associated maintenance or agronomy activities have commenced, the booking becomes non-refundable, except where a refund is required by applicable law or is expressly offered under this policy.

This policy reflects the resources, agricultural planning, and operational commitments associated with each booking.

4. Failed, Pending, or Duplicate Payments

Payments made through our website are processed using the available online payment gateway, including Razorpay where applicable.

• Failed Transactions: If an amount is debited from your account but the booking is not confirmed, the reversal or refund will be handled in coordination with the payment gateway and the customer’s bank.
• Duplicate Payments: If you are charged more than once for the same booking, please contact us with your booking details and transaction references so that we can verify the duplicate payment.
• Pending Transactions: Payments that remain pending will be reviewed and resolved in coordination with the payment gateway and the relevant bank.

Verified duplicate payments and eligible failed transactions will be refunded or reversed as applicable. These transactions are handled separately from customer-initiated booking cancellations.

5. Refund Processing Time

Once a refund has been approved, it will generally be processed within 7–10 working days.

The actual time taken for the refund to appear in your account may depend on the payment gateway, issuing bank, and payment method. Rent On Tree is not responsible for additional processing delays caused by banks or payment service providers, but we will make reasonable efforts to assist with eligible refund enquiries.

Refunds will ordinarily be issued to the original payment method wherever supported by the payment gateway.

6. How to Request a Cancellation or Refund

To request a cancellation, report a payment issue, or enquire about an approved refund, please contact us using the details below.

Please include your booking ID or order reference, registered contact details, payment transaction reference (if applicable), and the reason for your request.

Business Name: Rent On Tree
Website: https://rentontree.in/
Email: info@rentontree.in
Phone: +91 93065-51627

Our team will review your request and respond as soon as reasonably possible.

7. Policy Updates

Rent A Tree reserves the right to update or modify this Cancellation & Refund Policy when necessary. Any revised version will be published on our website with an updated revision date. Changes will be applied subject to applicable law and any terms governing an existing booking.

8. Contact Us

If you have any questions regarding this policy, cancellation eligibility, or refund processing, please contact our customer support team using the email address or phone number provided above.

Thank you for choosing Rent On Tree. We appreciate your trust and look forward to providing you with a meaningful tree rental and agricultural experience.