Shipping & Delivery Policy
Last Updated: 19 October 2026
At Rent On Tree, we aim to ensure that all eligible deliveries are handled safely and efficiently. This Shipping & Delivery Policy applies only to mango produce and any physical kits or certificates included in our packages. Tree rental services that do not involve physical shipment are not covered by this policy.
1. Delivery Coverage
We offer delivery across India, subject to courier service availability at the customer’s delivery address. Additional shipping charges may apply to remote or hard-to-reach locations. Any applicable charges will be communicated to the customer before order confirmation.
2. Delivery Timeline
- Guava and other Harvest Season: Guava harvesting generally takes place between March and June, depending on weather conditions and crop availability.
- Dispatch Timeline: Fresh mango produce is generally dispatched within 2–5 days after harvesting and preparation.
- Estimated Delivery: Delivery typically takes 3–10 working days from dispatch, depending on the destination and courier service.
- Seasonal Availability: Guava delivery is subject to harvest conditions, product availability, and natural factors.
All delivery timelines are estimates and may vary due to weather conditions, transportation disruptions, courier delays, or other circumstances beyond our control.
3. Order Processing and Delivery
- Customers will receive available shipment tracking details after their order has been dispatched.
- Customers should ensure that their shipping address, contact number, and other delivery information are accurate and complete.
- For perishable products such as fresh mangoes, customers should make arrangements to accept delivery on the first delivery attempt.
- If delivery fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, Rent On Tree cannot guarantee a replacement or refund for produce that spoils as a result.
- Any rescheduling or re-delivery will be subject to courier availability and the condition of the shipment.
4. Damaged, Tampered, or Incorrect Shipments
We take care to ensure that eligible products are packed and dispatched appropriately. If you receive a damaged, tampered, or incorrect shipment, please follow these steps:
- Take clear photographs or videos of the package, shipping label, and affected products immediately upon delivery.
- Report the issue to us within 24 hours of delivery by emailing info@rentontree.in.
- Include your order number, a description of the issue, and the supporting photographs or videos.
After reviewing the complaint and available evidence, we will assess the issue and determine an appropriate resolution, which may include a replacement or partial compensation, subject to the circumstances, product availability, and applicable policies.
Claims submitted after the specified reporting period may be more difficult to verify and will be reviewed on a case-by-case basis.
5. Delays Beyond Our Control
Rent On Tree shall not be held responsible for delivery delays caused by circumstances beyond our reasonable control, including extreme weather, heavy rainfall, natural disasters, strikes, transport disruptions, government restrictions, lockdowns, or courier service interruptions.
In such circumstances, we will make reasonable efforts to coordinate with the delivery partner and provide updates when information is available.
6. Customer Responsibilities
Customers are responsible for providing accurate delivery details, remaining reachable during the expected delivery period, and accepting perishable shipments promptly. Any additional costs arising from incorrect delivery information or customer-requested delivery changes may be charged to the customer where applicable.
7. Contact Us
For shipping-related questions, delivery updates, or shipment complaints, please contact us using the details below:
Business Name: Rent On Tree
Email: info@rentontree.in
Website: https://rentontree.in/
We appreciate your trust in Rent A Tree and strive to provide a reliable and convenient delivery experience.