Privacy Policy

Last Updated: 19 October 2026

Docworld Partnership Firm, operating under the brand name Rent ON Tree (“we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, https://rentontree.in/, make a booking, purchase a package, or use our tree rental and related agricultural services.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website or services:

1.1 Personal Information

• Full name.
• Mobile number and email address.
• Billing and residential address, where applicable.
• Delivery address and other details necessary to fulfil your booking.

1.2 Booking and Service Information

• Selected package, tree rental details, and booking preferences.
• Booking history, order information, and allocation records.
• Information required to coordinate seasonal agricultural activities, harvesting, and delivery.

1.3 Payment Information

Payments made through our website may be processed by Razorpay or another authorised payment service provider.

We do not store customers’ complete card details, UPI credentials, or other sensitive payment authentication information on our own systems. Payment processing is subject to the relevant payment provider’s terms and privacy practices.

We may retain transaction references, payment status, and related records required for order management, accounting, refunds, and legal compliance.

1.4 Photographs and Videos

We may share photographs and videos of your allocated or leased tree, farm activities, and related agricultural updates to keep you informed about your tree and its seasonal progress.

Where photographs or videos identify you or otherwise contain personal information, we will handle them in accordance with applicable privacy requirements.

1.5 Technical and Website Usage Information

When you visit our website, we may collect certain technical information, including:

• IP address.
• Device type, browser type, and operating system.
• Website usage and interaction data.
• Cookies and similar technologies.
• Login sessions and technical information needed to maintain website functionality.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing bookings, payments, and tree allocations.
• Managing customer accounts and service requests.
• Providing photographs, videos, and updates about your allocated tree.
• Coordinating farm activities, harvesting, packaging, and mango delivery.
• Sending booking confirmations, payment receipts, seasonal updates, and important service notifications.
• Responding to enquiries, complaints, cancellation requests, and refund requests.
• Improving website performance, service quality, and customer experience.
• Detecting fraud, protecting our website, and maintaining transaction security.
• Meeting applicable accounting, tax, regulatory, and legal obligations.

We will not use your personal information for purposes incompatible with this policy without an appropriate lawful basis or consent where required.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with the following parties when necessary to provide our services or meet legal obligations:

3.1 Payment Service Providers

We may share necessary transaction information with Razorpay and other authorised payment service providers to process payments, verify transactions, manage refunds, and prevent fraud.

3.2 Logistics and Delivery Partners

Where a package includes physical products such as mangoes, we may share the recipient’s name, contact number, delivery address, and shipment details with courier and logistics partners.

3.3 Farm and Agronomy Teams

Relevant booking and allocation information may be shared with our farm operators, agricultural teams, and service partners to manage tree allocation, maintenance, harvesting, and related activities.

3.4 Legal and Regulatory Authorities

We may disclose information where required by applicable law, a valid legal process, a court order, or a lawful request from a competent authority.

3.5 Service Providers

We may use authorised third-party providers for website hosting, analytics, communications, security, and technical support. Such providers may access information only as necessary for their assigned services and subject to applicable contractual and legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, maintain login sessions, understand website performance, and improve the user experience.

Cookies may help us:

• Keep essential website features working.
• Maintain login sessions and user preferences.
• Analyse website traffic and usage patterns.
• Identify technical issues and improve performance.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

5. Data Storage and Security

We take reasonable technical, organisational, and security measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to personal information is restricted to authorised personnel and service providers who need it for legitimate business purposes.

However, no method of electronic storage or internet transmission is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our retention practices.

Certain financial, tax, transaction, or legal records may need to be retained for a longer period where required by law.

7. Your Privacy Rights

Subject to applicable law, you may request to:

• Access: Obtain information about the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information where deletion is legally permitted and the information is no longer required to be retained.
• Marketing Opt-Out: Opt out of promotional emails or marketing messages by following the available unsubscribe instructions or contacting us.
• Withdraw Consent: Withdraw consent where processing is based on your consent, subject to applicable legal requirements.

To exercise these rights, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing your request.

Withdrawal of consent or deletion of information may affect our ability to provide certain services where the information is necessary to fulfil your booking or legal obligations.

8. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly seek to collect personal information from children under 18 through our services.

If we become aware that personal information has been collected from a child in circumstances where collection is not permitted by applicable law, we will take appropriate steps to address the situation.

A parent or lawful guardian may contact